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Entries Tagged ‘Customer Service’

Value Addition

Today I’ve been considering the need for small businesses to add value for their customers in different ways outside of simply fulfilling their orders. Often, smaller businesses don’t have the scale economies to compete with larger organizations solely on price. The classic example of this situation is Walmart versus the mom and pop brick and […]

The Blame Game

Had a hiccup yesterday moving into today about a slip up by a company booking my trip into Stewart Island.  Someone clearly messed up as I had the incorrect time to show up for the bus.  Had it been early, it wouldn’t have been an issue, but it was the other way around.  I missed […]

  
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